The Solicitors Regulation Authority (SRA) has intensified its scrutiny of the high-volume consumer claims (HVCC) market, where law firms handle mass claims such as housing disrepair, data breaches, and motor finance complaints. While the HVCC model can enhance access to justice, the SRA’s thematic review has revealed widespread compliance and transparency issues that risk undermining consumer confidence and professional standards.
In its August 2025 report, the SRA reviewed 129 regulated firms managing over 2.4 million live claims and conducted on-site visits to 25 firms. The findings highlighted inconsistent client onboarding, poor disclosure of funding and cost arrangements, and a lack of due diligence in referral relationships. Some firms also failed to act in clients’ best interests, raising concerns about fairness, oversight, and the use of litigation funding models.
In response, the SRA has launched 95 investigations across 76 firms, required mandatory compliance declarations, and issued a discussion paper to gather feedback from stakeholders by November 2025. The paper identifies five key areas for reform: enhancing consumer transparency, managing litigation funding risks, improving after-the-event insurance practices, updating regulatory frameworks, and reinforcing systemic safeguards across the sector.
Through these combined measures, the SRA seeks to restore public trust and promote a balanced, accountable HVCC environment—one that upholds consumer protection while enabling fair and efficient access to justice.
Read the full story here – Part 1.
Read the full story here – Part 2.