Theresa Gronkiewicz writes that after a career of representing lawyers in complaints issues there are a number of issues that come up time and again which could be avoided by implementing a strong practice management system and common-sense approach to law.
There are 12 tips including:
- Implement strong law office management procedures
- Learn to identify when someone will become a problem client
- Only use client funds for their intended purpose
- Communicate effectively with your client
- Be diligent in attending client matters until the matter is resolved
- Be open and honest with your client and others in the profession
- Honour client confidences
- Rules of professional conduct apply to all communications via the internet
- Carefully consider any conflict of interest
- Be civil and professional
- Think through any potential ethical dilemma
- Remain abreast of the law