Consumers in England and Wales are increasingly able to access legal services remotely, but prices continue to rise, according to a new report by the Legal Services Board (LSB), published on 17 June 2025. Based on input from over 1,500 providers, the study covers commonly used legal services such as conveyancing, divorce, probate, estate administration, and powers of attorney.
The report notes that legal service prices have generally increased, primarily due to inflation and a higher proportion of London-based firms in the sample. However, it highlights some positive developments: the rise in remote service offerings—likely a lasting impact of the COVID-19 pandemic—has expanded consumer access across regions. In particular, price transparency has improved significantly in conveyancing, where disclosure is mandatory. Firms using fixed-fee models also tend to offer more predictable and lower pricing. For instance, a fixed-fee will is on average £150 cheaper than an estimated-price will.
Samuel Omolade, LSB’s Head of Strategy and Research, acknowledged the concern over price increases but stressed that enhanced transparency and remote access give consumers tools to make better-informed choices. The LSB intends to continue advocating for wider pricing transparency to foster a more competitive and accessible legal services market.
The full findings and an interactive dashboard are available on the LSB website.
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