The Independent Review of Legal Services Regulation has released a supplementary report on consumer harm and legal services

The catalyst for the Review was the market study carried out by the Competition and Markets Authority in 2016. The CMA concluded that the legal sector was not serving the consumer well. This supplementary report fills in some of the gaps left by the final report. Chiefly, the final report assumes the nature of consumer…

The Solicitors Regulation Authority of England and Wales is consulting on proposed changes to its wellbeing standards

The consultation, running from the 4 March – 27 March follows increased concerns about the level of stress solicitors are experiencing as well as reports of bullying and harassment. The consultation addresses two key issues: The SRA has seen instances of serious, unfair and inappropriate treatment in the work place. There has been an increase in…

The Solicitors Regulation Authority of England and Wales launches research to identify gaps in access to justice

The Solicitors Regulation Authority of England and Wales has launched research to identify gaps in access to justice. The research will focus on where gaps exist across England and Wales and what impact these could have on different groups of consumers. The project will include an investigation into how factors such as ethnicity and socio-economic…

The Legal Services Board of England and Wales has launched a consultation on its draft business plan and budget for 2022/23

The Legal Services Board of England and Wales business plan is an attempt to push forward its goals of reforming the legal sector to better serve the consumer and deliver fairer outcomes, stronger confidence and better services. The proposed new strategy includes financial protection arrangements, consumer redress and the rule of law and regulation. Key…

The Scottish Government is beginning a consultation aimed at reforming legal services regulation

The Consultation has been launched with the aim of ensuring that consumer interests are at the heart of Scottish legal services moving forward. The Scottish Government are seeking views on developing a system of legal services regulation that would promote a flourishing legal sector and place consumer interests at its heart. Ministers want to ensure…

Structural Changes to the Legal Service to Deepen Capabilities and Better Meet Evolving Demands

In an attempt to update legal services to meet evolving demand, the government of Singapore has proposed a number of changes, including: 1.Establishing a separate Judicial Service, overseen by a newly established Judicial Service Commission (JSC) headed by the Chief Justice. Legal Service Officers (LSOs) currently holding judicial posts, such as Assistant Registrars in the…

Bar Standards Board of England and Wales publishes new research on consumers’ expectations and experience of working with barristers

On the 4th of August, the Bar Standards Board (BSB) published research on consumers’ expectations and experience of working with barristers, with the goal of using an evidence-based approach to better understand consumer needs and barrister relationships. The research, which was undertaken by an independent research agency involved in-depth interviews with 50 consumers, all of…

Ordinary Clients, Overreaching Lawyers, and the Failure to Implement Adequate Client Protection Measures

Abstract Every year, thousands of individual clients are victimized by overreaching lawyers who overcharge clients, refuse to return unearned fees, or steal client money. Starting in the 1980s, the American Bar Association considered, and often proposed, client protection measures aimed at protecting clients from overreaching lawyers. These measures include requirements that lawyers use written fee…

Top jurists call for regulatory change to increase access to justice

During the 9th June ABA discussion on regulatory change, Vice Chief Justice Ann A. Scott Timmer of the Arizona Supreme Court stated that despite decades of efforts to encourage practising lawyers to perform a minimum of 50 pro bono hours annually to increase access to justice, minimal results have been achieved. Timmer is part of…

England and Wales regulators launch new customer review pilot

A joint pilot project has launched by the Solicitors Regulation Authority (SRA), the Council for Licensed Conveyancers (CLC), CILEx Regulation (CRL) and the Bar Standards Board (BSB), under which regulated law firms have been invited to help develop meaningful quality indicators,  which will aid potential clients when choosing their legal service provider. The exercise has…