The Legal Services Consumer Panel voices concern about lack of implementation of key recommendations of a 2016 Competition and Markets Authority review of the legal services market

The Legal Services Consumer Panel of England and Wales has expressed concern over the slow implementation of quality indicators in the legal services market, as recommended by the Competition and Markets Authority (CMA) in 2016. Despite some progress on price transparency and service information, the Panel notes that very little has been done to ensure consumers have access to quality indicators. The Panel suggests that quality indicators are crucial for informed decision-making and that they should complement price transparency. The Panel has proposed measures such as publishing first-tier complaints data, full ombudsman decisions by the Legal Ombudsman, commissioning mystery shopping research, and proactive efforts by smaller regulators. The lack of progress is seen as a significant issue, and the Panel urges regulatory bodies to take swift action.

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