The system makes it mandatory for agents or party litigants to file their simple procedure claims directly via the Scottish Courts and Tribunals Service (“SCTS”) Civil Online platform, or by using the internet interface to the SCTS case management system. This process was brought in to mitigate the risk of face-to-face contact throughout the COVID-19 pandemic.

The rules make provision for those who may not be able to access digital platforms and and permit  an application to be made on paper where necessary.

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