Each year lawyers in the Netherlands must comply what the NOvA calls ‘quality tests’ to ensure they maintain their level of expertise. This means that lawyers must participate annually in the form of structured feedback: Intervision (a structured and periodic form of discussion within a peer group of professionals), peer review or structured peer consultation…
England and Wales regulators launch new customer review pilot
A joint pilot project has launched by the Solicitors Regulation Authority (SRA), the Council for Licensed Conveyancers (CLC), CILEx Regulation (CRL) and the Bar Standards Board (BSB), under which regulated law firms have been invited to help develop meaningful quality indicators, which will aid potential clients when choosing their legal service provider. The exercise has…
Legal Services Consumer Panel concerned about information quality
A consumer impact report launched by the Legal Services Consumer Panel in March of this year has highlighted ongoing concerns about indicators of service quality provided by lawyers. The report highlights that 4 years after the publication of a CMA report that examined the difficulty for consumers in gauging the quality of legal services before…