LSB sets clear expectations for regulators to improve consumer information, promote rights, and drive choice in the legal services market across England and Wales

The LSB in partnership with regulators is working ensure legal services providers offer helpful information to consumers about the cost and quality of their services and on redress and regulation, so consumers can make informed decisions.

The LSB is also proposing that regulators implement effective programmes of activity to support public legal education, focusing on activities that support people to understand when they have a legal problem and how to access the professional help they need to resolve it.

The consultation follows legal service market studies done by the Competition and Markets Authority (CMA) in 2016 and a further review in 2020, during which, the CMA found that the market was not working in the best interests of consumers.

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