The catalyst for the Review was the market study carried out by the Competition and Markets Authority in 2016. The CMA concluded that the legal sector was not serving the consumer well.
This supplementary report fills in some of the gaps left by the final report. Chiefly, the final report assumes the nature of consumer harm without exploring what this means in reality. This report examines what the types of consumer harm are in the legal sector, and the causes and consequences of this harm.