Research by Optimisa commissioned by the legal regulators in England and Wales finds that client care letters – letters sent to clients to explain the lawyer-client relationship when the lawyer is first instructed – are not sufficiently effective. The research identifies principles to help legal services providers better communicate with their clients. These principles are well established in the field of plain English communication, including things like ‘Show a clear purpose’ and ‘Make it easy to read’.

News release on Bar Standards Board website

Research on Client Care Letters report on Bar Standards Board website

Research on Client Care Letters report (PDF)

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