A qualitative study of how consumers with mental health problems and dementia experience legal services published by the Legal Services Board (LSB), England and Wales. Why is this research important? The LSB has a strategic objective to reduce the existing high levels of unmet legal need. Ensuring the needs of vulnerable consumers are understood and…
Opportunities for law firms to tackle unmet legal need
The opportunities for law firms to reach out to potential clients are outlined in a new paper published by the SRA. Improving access – tackling unmet legal needs outlines some of the barriers faced by the public and small businesses when they need legal services. It also details ways in which law firms can develop their…
UK study probes access, quality and costs in family law
Most solicitors practising family law in England and Wales appear to be providing services in line with expected standards, according to recently published research. The study, carried out by Ecorys UK, found fairly strong agreement among consumers that their solicitor met the core competencies, particularly those relating to their professional manner. Just over one-half (58…
Research on client care letters
Research by Optimisa commissioned by the legal regulators in England and Wales finds that client care letters – letters sent to clients to explain the lawyer-client relationship when the lawyer is first instructed – are not sufficiently effective. The research identifies principles to help legal services providers better communicate with their clients. These principles are…
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