For decades, the discussion about access to justice has primarily focused on the ability of low–income individuals to obtain free representation by lawyers. Lawyer representation is the “gold star” of the legal profession and advocates of legal services for the poor have fought difficult battles to ensure the most disadvantaged in our country have access…
The Legal Problems of Everyday Life: The Nature, Extent and Consequences of Justiciable Problems Experienced by Canadians
The purpose of this study is to inform policy makers about the incidence of civil justice problems and the extent of unmet need for assistance that justiciable problems in civil matters might represent. The study assumes a broad view of civil justice problems and unmet need. The broad view looks at the problem of civil…
Measuring Legal Service Value
This article proposes a theoretical foundation for measuring legal service value. It aims to support efforts to compare the value of offerings from different law firms, as well as alternative legal service providers. The value of any legal service depends on (i) its effectiveness, (ii) its affordability, (iii) the experience it creates for its clients,…
The legal needs of small businesses 2013-2017
The Legal Services Board (LSB) has published its third research report focusing on the legal needs of small businesses and looking at how their views have changed – and the legal services market has responded – since similar research was conducted in 2013 and in 2015. It is the largest ever survey of small firms’ interactions with the legal…
Access to Justice: Looking Back, Thinking Ahead
This Article seeks to assess our progress and reassess our goals concerning access to justice. It begins in Part I by summarizing the nature of the challenge. Although there is much we do not know about the scope of the problem, the data available suggest a shameful inadequacy of services for the poor and a…
Focus on… ABS investment activity
A major aim of the introduction of alternative business structures (ABS) in England and Wales was to allow new forms of capital into regulated law firms to improve market efficiency. Enabling external investment in law firms was designed to allow less reliance on short term sources of financing such as personal debt and overdrafts. The…
Vulnerable consumers
A qualitative study of how consumers with mental health problems and dementia experience legal services published by the Legal Services Board (LSB), England and Wales. Why is this research important? The LSB has a strategic objective to reduce the existing high levels of unmet legal need. Ensuring the needs of vulnerable consumers are understood and…
Opportunities for law firms to tackle unmet legal need
The opportunities for law firms to reach out to potential clients are outlined in a new paper published by the SRA. Improving access – tackling unmet legal needs outlines some of the barriers faced by the public and small businesses when they need legal services. It also details ways in which law firms can develop their…