Canadian Bar Association launches programme to demystify tech

The Canadian Bar Association (CBA) has opened registration for a series of lectures on digital literacy in the law. The aim is to equip legal practitioners with the digital skills to ensure that both their and their clients’ personal information is being properly handled and secured in a digital environment. The programme has been launched in light of the increase in the use of innovative technologies in law firms, as well as the increasing likelihood of virtual courtrooms and hearings.

Topics covered by the sessions will include

  • Protection of technology and the risks of downplaying cybersecurity
  • cyber resilience in lawyers and law firms
  • digital authentication

Read the Bar Association’s announcement on the programme.

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Two COVID-19 Lessons that Were Long Overdue to Kenya’s Justice Sector

Abstract

The two decisions made by policymakers in Kenya’s because of COVID-19 were timely but were bound to happen. they are direct economic benefits for reducing the prison population and use of technology in courts. If the Prison population is reduced at least by 10%, the prison population will reduce by 22,372 prisoners. Using the GDP Per Capita as of 2018, we estimate that income gained would be equivalent to Ksh 4.3 billion whereas a 30% prison population reduction would be 67,115 prisoners and equivalent to Ksh 12.9 billion. The mechanism of technology must allow for more accountability.

Citation
Kemboi, Leo Kipkogei, Two COVID-19 Lessons that Were Long Overdue to Kenya’s Justice Sector (June 12, 2020).

Available from the SSRN site.

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LSB podcast on how education might adapt to technology

In its latest episode of the ‘Talking Tech’ podcast, the LSB interviews Dr Adam Wyner, Associate Professor of Law and Computer Science at Swansea University. The podcast focuses on how education and regulation might change to ensure legal professionals are better equipped to deal with and meet the challenges posed by a new tech-focused environment, as well as how these individuals can start to drive technological innovation.

Listen to the LSB podcast (42 minutes long)  and download the accompanying paper as a PDF.

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Philippines Supreme Court lowers passing grade to include more “techy lawyers”

The Supreme Court of the Philippines has passed a resolution lowering the passing grade for the bar examination from 75% to 74%. The adjustment was made in light of ongoing difficulty caused to students by the COVID-19 crisis, as well as a desire to introduce younger lawyers with more technology skills into the profession.

The adjustment resulted in a pass rate of 27.36%, the pass rate would have been 23% pre-adjustment. This means that of the 7,685 students who took the exam almost 300 extra students passed, taking the total from 1,760 to 2,103.

Justice Secretary Menardo Guevarra said that “the legal framework has morphed in such a way that techy lawyers are in demand. Laws governing electronic transactions and penalizing offences committed through cyberspace have been enacted, and the way our legal institutions operate has been modified to cope with and make use of computer-driven technologies,”

See the full article on the Rappler site.

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ABA and Hinshaw warn of cyber risks when remote working

The American Bar Associaton (ABA) have highlighted that when working remotely there are important considerations around privacy risks, relating to digital working that should be considered. Ruth Hill Bro, co-chair of the ABA Cybersecurity Legal Task Force, warns that “Law firms are attractive targets and the risk of cyber breaches multiplies as more employees work remotely. The outbreak also is creating opportunities for hackers and scammers. There are thousands of COVID-19 scam and malware sites being created daily,”

The ABA suggests that once the decision has been made to ask employees to work from home, “firms should first perform a risk assessment. All work should be done on secure servers, using multifactor authentication to gain access to information.” in order to protect confidential client data.

Hinshaw, has released a further report highlighting some risks and recommendations around using video conferencing software, including technical, encryption, and settings recommendations to help improve the safety of calls, as well as advice around video-conferencing and client confidentiality.

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LSB publishes collection of articles on lawtech and regulation

The Legal Services Board (LSB) has published a collection of 11 focused on lawtech and regulation as part of its ongoing work in the area. The collection, entitled ‘Perspectives on Lawtech and Regulation’ includes contributions from Chris Handford, Director of Regulatory Policy at the SRA, discussing the regulatory challenges of lawtech; Mariette Hughes, Head Ombudsman at the Legal Ombudsman, discussing the use of big-data in decision making and Sir Geoffery Vos, Chancellor of the High Court discussing regulatory barriers of innovation.

The publication follows on from a series of papers and podcasts produced by the LSB last year, which included work from Alison Hook, discussing international approaches to regulating legal technology; Professor Roger Brownsword, discussing regulatory lessons from medicine and finance; Professor Noel Semple, discussing technological innovation and the Legal Services Act; and Dr Anna Donovan, on the regulation of blockchain.

The LSB has also announced that it plans to establish an expert reference group, made up of technology experts, practitioners and regulators, allowing individuals and regulators to share ideas and knowledge and engage with regulatory issues around technology collectively.

Matthew Hill, Chief Executive of the Legal Services Board has said:  “One of the Legal Services Board’s roles is to help foster a regulatory climate that supports innovation and increases access to legal services for everyone who needs them while maintaining high standards. The impact of COVID-19 has brought into even sharper focus the vital role that technology can play in keeping the wheels of justice turning. We want to remove barriers to innovation, and we encourage regulators to explore how we can use technology to reshape legal services to better meet the needs of society.”

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More regulatory responses to COVID-19

Following on from last month’s newsletter, we’ve put together the following list to examine different regulator responses to the COVID-19 pandemic. Here it is interesting to note the development and changes, as regulators begin to get a grasp on the crisis and develop innovative responses to meet the changing environment. If you have any questions or best practice for the rest of the ICLR community, please do get in touch, and we will be happy to include any of these in the next newsletter.

Illinois has introduced executive order 2020-14, this satisfies notarial requirements that a person must “appear before” a notary public if a two-way audio-video connection is used. It also allows documents to be witnessed through the same technology.


The Law Society of New South Wales has decided to run it’s annual Law Careers Fair as an online event, rather than cancelling it. The event will use zoom to create virtual presentations, with individual video booths and company landing pages replacing exhibitor booths. More information about the event is available here. The Society has also decided to reduce its $410 membership fee to $10, for the 2020-2021 period, allowing members to redirect funds to priority areas during the crisis.


The Law Society of Hong Kong has announced that civil hearing will take place remotely, with all other non-essential court hearings currently adjourned.


The Legal Sector Affinity Group which is made up of all the legal supervisory authorities in the UK, including the Law Society, Bar Council, CILEx, and the Law Society of Scotland, has released an advisory note on preventing money laundering during the crisis. The note discussed the increased risk of money laundering at the current time and what checks can be put in place to mitigate this.


The Council for Licensed Conveyancers in England and Wales is to allow members to defer fee payments, following the near-complete standstill in the UK property market. Members will be given the option to defer paying their practice fee and compensation fund contributions for April, May and June, which can be paid off over the following 4-12 months.


The California State Bar Board of Trustees has written to the California Supreme Court offering options and recommendations for the June First-Year Law Students’ Exam and the July Bar Exam. Full letter available here. Whilst the State Bar of Califonia has put in place emergency measures waiving late payment fees, as well as extending payment deadlines for membership fees and compliance deadlines.


The Law Society of Ontario has cancelled the lawyer licensing examinations and the call to the bar ceremonies due to take place in June. The society has said that alternative summer/autumn examination dates are being explored and that the administrative aspect of the call to the bar process is being undertaken remotely, allowing students to progress with their careers, with a celebration planned later in the year.


The Law Society of Saskatchewan and the Law Society of Alberta have temporarily reduced the articling requirements to a minimum of 8 months, instead of the previous minimum of 12 months, preventing a backlog of articling students due to limits created by coronavirus. Full statements available here and here. The Law Society of Alberta has also introduced changes allowing articling students to work remotely, as well as giving instructions on the supervision students doing this.


The American Bar Association has created a “Task Force on Legal Needs Arising Out of the 2020 Pandemic”, which launched a website on the 3rd of April to provide resources and information on the ongoing crisis and how this relates to the law. Statement available here, website available here. The ABA has also backed calls to adopt emergency rules that would allow recent and upcoming law school graduates who cannot take a bar exam because of the COVID-19 pandemic to engage in the limited practice of law, under the supervision of a licensed attorney, these individuals would have until the end of 2021 to practice without passing the bar exam. They hope this would limit the disruption to students careers, and help prevent the widening of the access to justice gap.  Full statement available here.

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Notes on the Westminster Legal Policy Forum keynote seminar – 25th February 2020

This ICLR special report has been compiled to give members a flavour of what was discussed during the annual Westminster Legal Policy Forum, held on the 25th February 2020. The theme of the day was ‘regulation, consumer protection and responding to innovation’, with speakers drawn from across regulators, representative bodies, academia and the legal services sector from across England and Wales. Further information about upcoming Westminster Legal Policy forum events, as well as publications from the forum, are available here.

The Independent Review of Legal Services Regulation – key issues to be addressed

Professor Stephen Mayson, Centre for Ethics and Law, University College London and Lead, Independent Review of Legal Services Regulation

The day began with a keynote speech by Professor Stephen Mayson outlining the progress of his hotly anticipated recommendations on legal services regulation. Professor Mayson took the opportunity to address some of the key issues that had arisen during the course of his research. Professor Mayson stressed that his report was written with the consumer as the primary concern, saying that given the scale of unmet legal need across England and Wales, it had become increasingly clear, both that the changes he will propose will be too radical to be achieved within the Legal Services Act 2007 (LSA) and that he increasingly views reform as something that will need to take place sooner rather than later.

Professor Mayson raised four key issues that he has identified under the current regime:

  1.  The vulnerable – Professor Mayson highlighted the vast level of unmet legal need in the country, saying that the law is too complex and too important for the level of access available. Professor Mayson also criticised the “unprincipled” nature dichotomy of high barriers to entry to deliver reserved legal activities, which are treated as essential until a consumer can no longer afford them, at which point the consumer becomes able to self represent.
  2. The dabblers – Professor Mayson also criticised the narrow entry gate to the profession, which allows a wide range of practice. He highlighted the fact that the simultaneous licensing of title and activity allows legal practitioners to hold themselves out as capable of delivering in areas in which they have limited or no competence and experience, leading to a lack of credibility.
  3. Buridan’s ass – Professor Mayson discussed the philosophical concept of Buridan’s ass, in which a donkey placed equidistantly between two piles of food is unable to make a decision as to which one to move towards and starves. He compared this to regulatory reform, suggesting that unless a decision was made on either moving towards risk-based regulation, or some kind of reworking of the existing system then reform would become paralysed by a lack of choice.
  4. The Gordian Knot – Professor Mayson highlighted that his report will raise many questions as to what an independent regulatory system should look like, however, he highlighted that the current system creates the artifice of the approved regulator, which holds an unclear position between being a profession focused representative body and publicly focused regulator. Professor Mayson suggested that the time has come to sever the Gordian knot between the regulatory body and approved regulator.

The full text of Professor Mayson’s speech is available here, with further information about the independent review of legal services available here.

The future of legal services – technology adoption, the changing shape of professional services firms and regulatory development

A lively panel discussion followed the keynotes speech, with panellists providing analysis on what they saw as key issues in the regulation of legal services

Neil Rose, Founder and Editor, Legal Futures – Mr Rose discussed some of the need for reform, pointing out that whilst the current system works well for some, there remain an awful lot of people for whom it doesn’t. Neil pointed out that the attitude in the sector still gravitates towards “we do things this way because this is how it’s always been done”. He raised the idea that the LSA has acted as a catalyst in allowing new businesses to come in and disrupt the sector, pointing out that concerns over compromised standards have not been fulfilled. Neil also pointed towards the new Solicitors qualifying exam suggesting that it could lead to seismic changes in the profession. He also pointed towards further reforms as creating the opportunity for the sector to further grow and develop.

John Gould, Senior Partner, Russell-Cooke; Author, The Law of Legal Services and Member, Advisory Panel, Independent Review of Legal Services – Mr Gould began by asking if there is really a need and an appetite for change. He then went on to describe how the current system has become something of a “lottery winners bungalow”, with many developments and aspirational additions tacked on, with no coherent whole. Mr Gould suggested that this has created a system where compliance officers have become a necessity as a go-between between lawyers and regulators, with the public completely excluded, with no clarity as to how the system works. He suggested that a clearer and more understandable system must be developed with the relationship between activity and title being clearly defined, to create a system that can function for the public, practitioners and regulators.

Duncan Wiggetts, Executive Director, Professional Standards, ICAEW – Mr Wiggets discussed how the distinction between lawyers and non-lawyers has become increasingly blurred. He suggested that for consumers of legal services costs had become a key factor in how purchasing decisions are made, leading to a convergence between accountants, lawyers and other business advisors. Mr Wiggets pointed towards the Brydon and Kingman reviews into audit and financial reporting, suggesting that these could inform the ongoing work of the Mayson review. He suggested that both these reports pointed towards the primacy of public interest and the need for risk-based regulation.

Kirsteen Forisky, Head of Innovations, LEAP Legal Software – Ms Forisky pointed out that changes in the legal environment have fundamentally altered legal service delivery. She pointed out that to remain competitive firms must begin to use technology, particularly cloud-based software, in order to improve their efficiency and information-sharing capabilities. She pointed out that this will enable firms to work in an agile way, meeting client demands in today’s business environment, allowing them to offer an enhanced client experience, without creating added pressures and costs on employees.

Derek Sweeting QC, Vice-Chair, Bar Council – Mr Sweeting discussed the risks present in opening up the profession. He cited current concerns over unregulated legal providers, raising the example of Paul Wright v Troy Lucas & George Rusz, citing the danger of unregulated provision. Mr Sweeting suggested that consumers prefer to rely on named professionals, who they can trust and rely on to provide quality services. Mr Sweeting suggested that the growing number of solicitors entering into the profession combined with increased public legal knowledge would meet the unmet legal need gap in a way that allowed people to place trust in the legal sector.

Chair’s closing remarks

Lord Gold

Based on the discussion throughout the morning Lord Gold took the opportunity to urge the Ministry of Justice to take action on simplifying the regulatory regime, highlighting the fact that unless there is political action, the profession will continue to debate and delay ad infinitum. The Conservative peer raised concerns over regulators ability to respond to technology and other challenges and said: “If you leave it to the brilliant lawyers we have in this country, they will obfuscate and delay and it will never happen … Now is the time for the MoJ to rip this up and decide what exact regulatory regime we need for the future.”

The state of the market – transparency, consumer engagement and reflections on the 2016 Market Study

Chris Jenkins, Economics Director, Competition and Markets Authority – Mr Jenkins gave his thoughts on the progress that had been made since the release of the CMA’s hugely influential 2016 study on the legal services market. He pointed out that in the initial study there had been a pledge to review the progress approximately every three years, and told the event that a review was planned for the second half of 2020. Taking a broad view Mr Jenkins suggested that tackling the issue of public ability to asses price and quality had not been fully addressed and that more work was needed on the issue to improve consumer ability to make purchasing decisions. He called for regulators to push forward on improving standards of transparency, making it easier to compare services and providers. He did point out however that there had been greater progress in implementing changes improving independence and regulatory transparency which had been a positive move, although he suggested that there was still more work needed in improving consumer redress.

The focus on consumers – public confidence, competition and managing ‘unmet legal need’

Simon Davis, President, The Law Society – Mr Davis discussed the findings of the recently published legal needs survey, which was produced by the law society in partnership with the LSB and YouGov. Mr Davis pointed out that the results of the survey suggested that when people did purchase legal services from a solicitor the vast majority were satisfied with the service and outcome. He pointed out that many consumers were unsure if their problem constituted a legal problem and therefore failed to seek advice. He suggested, therefore, that the solution in tackling unmet legal need was improving legal aid provision and increasing public legal education, to help consumers identify when they had a legal issue.

Dr Ashwini Natraj, Senior Economic Consultant, Consumer and Behavioural Economics Team, London Economics – Dr Nataraj outlined the work that London Economics has been doing on the relationship between behavioural economics and public engagement with the legal sector. She discussed some of the ongoing issues that exist in public decision making around legal services, highlighting problems such as the complexity of the market, stress purchasing, information asymmetry, and the infrequency of purchasing. She pointed out that this has led to low awareness of consumer protections, low confidence in the sector, particularly amongst vulnerable groups and difficulty balancing price and quality. She suggested that behavioural economics approaches could be used to improve engagement and understanding of legal regulation, particularly as there was a difficult balance between providing enough information to give consumers clarity, which has to be balanced against overwhelming consumers with a vast weight of information.

Mariette Hughes, Head Ombudsman, Legal Ombudsman – Ms Hughes discussed the role of the Legal Ombudsman in improving public confidence in legal services. She pointed out that as the last resort and last port of call the ombudsman is often the key touchpoint in maintaining public confidence amongst the most vulnerable and most challenging cases. However, she pointed out that there was still a presumption that the ombudsman would be able to provide consistent supply and quality, raising questions over the resources available to the ombudsman. She also pointed out whilst having a single ombudsman for the whole sector helps to improve confidence, there is also the risk that a single ombudsman can not leave some gaps, which must be met by specialised regulators to avoid damaging public confidence.

Rob Houghton, Founder and Chief Executive Officer, really moving and The Law Superstore – Mr Houghton discussed the role of price and quality comparison sites in providing consumers with resources to better understand the legal market. He pointed out that having resources to compare prices allows for greater influence of natural market forces over an opaque marketplace. He suggested that having greater price and quality competition could only stand to benefit consumers, as it would increase the information available whilst also pushing providers to improve the value proposition of their services, effectively creating a new way to sell their services on value and quality, allowing them to compete with larger organisations.

Julia Salasky, Founder and Chief Executive Officer, Legl – Ms Salasky discussed the role that technology can play in addressing consumer side challenges. She suggested that as expectations of a certain level of consumer experience increase, failing to meet this expectation reflects increasingly negatively on the profession.  She suggested that technology could provide an incredible opportunity for the industry to improve communication around value and transparency of products, which could go on to inherently improve public confidence in their legal purchases, and therefore public confidence in the law as a whole.

Regulation in the legal services market – structures, roles and independence

Matthew Hill, Chief Executive, Legal Services Board (LSB) – Mr Hill raised concerns over the fact that unmet legal need was still a major problem and that the legal market was not working for a significant proportion of the population and economy. He compared the current regulatory system to a chair with two legs, saying “You can sit on it perfectly comfortably provided a lot of people spend a lot of time holding it steady for you. We do spend a lot of time making independence work by investing time and effort in it.” Suggesting that the current system can be made to work and that further change can be wrung out of it, however, to truly create an impact there must be a wholesale change in legal regulation. He said “The existing system is undoubtedly complex. It’s built around professions and not consumers. For example, reserved legal activities and title-focused regulators make sense to regulators and sectors, but not necessarily to the public.” He suggested that whilst public legal education played a valuable role, it clearly had not significantly shifted public views on the sector and was sometimes used as a way of blaming the public rather than taking responsibility for change. He ultimately suggested that reform would have to come about at some point and should be built around meeting consumer needs first. Mr Hill also questioned whether, given the scale of some regulatory bodies, they were all fully able to deliver public outcomes.

Ewen Macleod, Director of Strategy and Policy, Bar Standards Board  (BSB) –  Mr Macleod agreed that change was needed to improve public confidence. He suggested that the greatest risk to consumers came about during the initial advice to consumers. He, therefore, suggested that the answer did not lie in creating further barriers, and instead lay in working to improve reputational issues. He said that through broadening the scope of after the event regulation, increasing access to the Legal Ombudsman and improving public information over how to access legal services, public confidence could be improved. He suggested that the board supported a greater focus on risk-based approaches, but that a title was necessary to provide clarity during purchase, suggesting that there is an issue over how risk-based approaches can map onto the public consciousness of existing titles and recognition. Mr Macleod also suggested that the BSB needs to be ready to respond to new developments in legal technology, in order to meet public expectation on the issue.

Chris Handford, Director of Regulatory Policy, Solicitors Regulation Authority (SRA) Mr Handford explained that given the fact that as of yet there have not been changes announced in the regulatory regime, therefore the SRA would continue to reform within the boundaries of the existing framework, stressing that the SRA was limited by decisions made at a government level and within the LSB, and within the confines of the LSA. He put forward several reforms that had been put implemented by the SRA, including rewriting solicitors standards to become more principles focused; work to increase trust and consistency, including exploring better quality indicators and ongoing competence; he talked about legal technology suggesting that there is significant potential in the area to improve access to justice, however, also flagging that the SRA must be alive to the potential risks technology could create. Mr Handford suggested that the direction of travel in the profession was towards increasingly blurred boundaries, with a lot of change coming, pointing out that regulators must be ready to embrace and act on this change in order to manage it and effectively fulfil their function.

Stuart Dalton, Director of Policy and Enforcement, CILEx Regulation (CRL) – Mr Dalton began by advocating strongly for the reforms being suggested by Stephen Mayson, suggesting that CRL could be ready to address much of the regulatory void that the report had identified, particularly around tech, helping to address much of the identified need, suggesting that under its current position CRL is already well equipped to deliver regulation around specific activities, given its current structure in regulation across the legal sector. Mr Dalton also took the opportunity to highlight CRL and CILEx’s strong commitment to regulatory independence. Emphasising that CRL has committed to achieving the highest possible degree of independence from CILEx as is possible under current statutory limits. He suggested that in the future regulatory independence, with a public focus would become the norm in legal regulation and that CRL would be leading the way towards this change.

Chair’s closing remarks

Rt Hon the Lord Falconer of Thoroton – Lord Falconer, the architect of the LSA gave his thoughts on the proceedings saying it was “apparent that the legal services market is not servicing the whole market properly and that market forces will not solve that problem”. He said that clearly the solutions had to come from a combination of regulators and public funding, pointing out that government buy-in is necessary to implement and initiate genuine change. The peer gave a nod to discussions about the complexity of the regime, as well as the growing role of technology, saying: “I am sure that there are things that could be done to improve the structure, but I believe that the structure is sufficiently flexible for the regulatory issues to be met. I am not that persuaded that a fundamental shift in the legislative structure is a good idea… but I do think one of the big problems is the failure of the state to provide sufficient legal aid and other forms of funding for advice that the market would not otherwise provide.”

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Digital Justice: Technology and the Internet of Disputes (Introduction)

Abstract

Improving access to justice has been an ongoing but frustrating goal of our society. The theme of this book is that we have new technological tools to resolve disputes and new tools to prevent disputes. Alternative dispute resolution, namely, mediation and arbitration, brought dispute resolution out of court. Digital Justice introduces the reader to Online Dispute Resolution (ODR) and processes that are bringing dispute resolution to cyberspace, where those who would never look to a court for assistance can find help via a smartphone. This book focuses particular attention on five areas — e-commerce, healthcare, social media, labor, and courts — that have seen great innovation as well as large volumes of disputes. Conflict is a by-product of innovation and we undoubtedly need new laws and regulations. But that is not enough. We will never have enough courts or judges. We also need new dispute resolution processes and, equally important, new ways to avoid disputes, something that has been neglected by those seeking to improve access to justice in the past.

Citation
Katsh, Ethan and RABINOVICH-EINY, Orna, Digital Justice: Technology and the Internet of Disputes (Introduction) (2017). Oxford University Press.

Available from the SSRN site.

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Law Society of Ontario technology task force releases initial observation report

In November of 2019, the Law Society of Ontario’s technology task force released their initial observations and  recommendations over future regulatory approaches to tech and how it could appropriately facilitate access to justice.

The Technology Task Force has been established with the aim of reviewing the Law Society’s regulatory mandate, framework, and standards to determine whether they will adequately serve the public in the light of the changes tech is leading to in the legal sector.

The task force has recognised the need to act immediately to foster innovation and has recommended enhancing professional guidance in order to do this.

The full report is available here.

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