LSB sets clear expectations for regulators to improve consumer information, promote rights, and drive choice in the legal services market across England and Wales

The LSB in partnership with regulators is working ensure legal services providers offer helpful information to consumers about the cost and quality of their services and on redress and regulation, so consumers can make informed decisions. The LSB is also proposing that regulators implement effective programmes of activity to support public legal education, focusing on…

California Board of Trustees introduces new measures to improve the disciplinary system

At its July 23 meeting, the California State Bar Board of Trustees took steps to strengthen the discipline system in the state, these include establishing a special committee—the Committee on the Special Discipline Case Audit—to undertake an analysis into the disciplinary system in the state, with a particular focus on misappropriation of client funds. The…

Victorian Legal Services Board + Commissioner releases new guide on innovative pricing models

New research undertaken by the Victorian Legal Services Board + Commissioner (LSB), through both their complaints and auditing process, has found that a major consumer complaint has been the billing model adopted by lawyers. With many lawyers opting for an hourly rater rather than a value based price. The LSB has found that this creates…

Bar Standards Board of England and Wales publishes new research on consumers’ expectations and experience of working with barristers

On the 4th of August, the Bar Standards Board (BSB) published research on consumers’ expectations and experience of working with barristers, with the goal of using an evidence-based approach to better understand consumer needs and barrister relationships. The research, which was undertaken by an independent research agency involved in-depth interviews with 50 consumers, all of…

The Law Society of New South Wales releases guide to help law firms tackle discrimination and harassment

The Law Society of New South Wales (NSW) has released a guide to assist NSW law firms to identify and eliminate discrimination and harassment, both in employment practices in the workplace and during the recruitment process. The guide includes a checklist-style approach to decision-making and implementation procedure. Helping firms to ensure they are meeting best…

Law Council of Australia releases webinar on frontline legal services in times of crisis

The Law Council of Australia has released a webinar looking at legal regulation in times of crisis, and how regulators can respond to external crises in the most effective and empathetic manner. The webinar draws on the experience of Australian regulators who have been through this years bushfires as well as the ongoing COVID-19 pandemic,…

Law Society of Saskatchewan releases new podcast on the future of law and technology

The Law Society of Saskatchewan has released a new podcast on the changing role of technology in the legal profession. The podcast looks at how technology is being treated in legal education, as well as what the society is doing to react to the changes/ The podcast features Tim Brown, Q.C. Executive Director of the…

Solicitors Regulation Authority of England and Wales publishes results of study into innovation in the legal sector

The Solicitors Regulation Authority of England and Wales (SRA) has published the results of its independent study into innovation in the legal sector, commissioned in March.  The study was carried out on behalf of the SRA by a research team at the University of Oxford which included Professors Mari Sako and John Armour. The study…

Solicitors Regulation Authority of England and Wales publishes latest annual reports

The Solicitors Regulation Authority (SRA) has published its suite of annual reports, which cover five core topics, these are: ‘Anti-money Laundering‘, ‘Authorisation‘, ‘Client Protection‘, ‘Education and Training‘ and ‘Upholding Professional Standards‘. Key findings from the reports include: There has been a year-on-year increase in the number of solicitors qualifying through apprenticeships, firms offering recognised training…

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