Measuring Legal Service Value

This article proposes a theoretical foundation for measuring legal service value. It aims to support efforts to compare the value of offerings from different law firms, as well as alternative legal service providers. The value of any legal service depends on (i) its effectiveness, (ii) its affordability, (iii) the experience it creates for its clients,…

Results from the ICLR.net member survey

Thank you to the ICLR.net members who took the time to complete the online survey asking for feedback on the ICLR.net website.  The key findings were as follows: The most valued features were: the newsletter, the directory of members and the research bank. 90% of respondents said they would like to engage more with ICLR.net…

Request for input: remuneration policy

Motlatsi Barnabas Molefe, Chief Executive Officer of the Attorneys Fidelity Fund South Africa has contacted ICLR.net to request the assistance of fellow ICLR members. They are in the process of reviewing their own remuneration policy and they have been requested by their Remuneration Committee to compare with international trends.  They are not looking for salary figures,…

Understanding consumer experiences of conveyancing legal services

Conveyancing is one of the most common legal services people use in their lifetime, with more than one million homes bought and sold every year in the UK.  However, there are some concerns about the conduct of some solicitors and the quality of service they are providing, with high proportions of insurance claims and complaints to the…

The legal needs of small businesses 2013-2017

The Legal Services Board (LSB) has published its third research report focusing on the legal needs of small businesses and looking at how their views have changed – and the legal services market has responded – since similar research was conducted in 2013 and in 2015. It is the largest ever survey of small firms’ interactions with the legal…

ABA issues formal guidance to lawyers on limits of blogging and representation

The American Bar Association Standing Committee on Ethics and Professional Responsibility has issued Formal Opinion 480 explaining the limitations the Model Rules of Professional Conduct place on lawyers who blog or engage in other social commentary related to a representation. Under Model Rule 1.6(a) a lawyer has a duty of confidentiality. Supporting language to the model rule, known…

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