Understanding consumer experiences of conveyancing legal services

Conveyancing is one of the most common legal services people use in their lifetime, with more than one million homes bought and sold every year in the UK.  However, there are some concerns about the conduct of some solicitors and the quality of service they are providing, with high proportions of insurance claims and complaints to the…

The legal needs of small businesses 2013-2017

The Legal Services Board (LSB) has published its third research report focusing on the legal needs of small businesses and looking at how their views have changed – and the legal services market has responded – since similar research was conducted in 2013 and in 2015. It is the largest ever survey of small firms’ interactions with the legal…

Prices of Individual Consumer Legal Services 2017: LSB research

The Legal Services Board (England and Wales) has published research which monitors the average prices that consumers pay for a number of common legal services.  Understanding changes in prices over time helps determine whether there have been any improvements in the extent of competition between providers, and affordability and access to justice for consumers. It provides…

Alternative Business Structures for Lawyers and Law Firms: A View from the Global Legal Services Market

From a global perspective, the composition of legal practice components is undergoing tumultuous change. The concept of multidisciplinary practice has been embraced in many countries, where lawyers partner with non-lawyers and offer both legal and non-legal services. Less well received are alternative business structures, where lawyers and non-lawyers are permitted to be partners, and outsiders…

The Shifting Frontiers of Law: Access to Justice and Underemployment in the Legal Profession

The article examines two interrelated issues attracting attention from the legal academy, the profession, and policy makers: i) the crisis of access to justice among ordinary Canadians, and ii) the increasing number of qualified and underemployed lawyers. This article sets out to understand the interrelated factors underlying these two trends, and explores long-term, accessible solutions to address the misalignment between the supply of underemployed law graduates and a demand for affordable legal services. In response to these twin problems, we examine how legislative reform,…

Free Movement of Services: Challenges to the Implementation of Cross-border Legal Practice within EAC

The Protocol Establishing the East African Community Common Market, 2010 guarantees free movement of services supplied by nationals of Partner States, and the free movement of services and suppliers who are nationals of the Partner States within the EAC. This implies that the persons supplying services should be able to supply the services to the consumers in other Partner States without discrimination. Cross-border legal practice largely involves an advocate performing legal professional work beyond his or her home state. An advocate can offer legal services outside his or…

How Artificial Intelligence Will Affect the Practice of Law

Artificial intelligence is exerting an influence on all professions and industries. We have autonomous vehicles, instantaneous translation among the world’s leading languages, and search engines that rapidly locate information anywhere on the web in a way that is tailored to a user’s interests and past search history. Law is not immune from disruption by new technology. Software tools are beginning to affect various aspects of lawyers’ work, including those tasks…

Platform Economy in Legal Profession: An Empirical Study of Online Legal Service Providers in China

Platform economy breaks into the legal profession by pooling lawyers with different specializations into a simple user-friendly platform, consolidating the lower-tier supply side of the legal market and generating economy of scale. This paper is the very first empirical piece looking into China’s online legal service portals. It is found that, the intermediary functions of the portals as the “matchmaker” between the supply and thedemand side are often commingled with certain substantive legal services, which cannot be easily unbundled from each other. Given the grand information asymmetry…

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