A joint pilot project has launched by the Solicitors Regulation Authority (SRA), the Council for Licensed Conveyancers (CLC), CILEx Regulation (CRL) and the Bar Standards Board (BSB), under which regulated law firms have been invited to help develop meaningful quality indicators, which will aid potential clients when choosing their legal service provider. The exercise has…
Protecting and Promoting Competition in Response to ‘Disruptive’ Innovations in Legal Services: OECD Background Paper
Abstract Despite traditional resistance to change in legal professions, pro-competitive “disruptive” innovations are beginning to transform legal services and the manner in which they are delivered. Online service delivery is allowing both legal professionals and unlicensed providers to serve clients remotely while taking advantage of the scalability of digital platforms. In addition, ranking and review information regarding legal professionals is becoming increasingly accessible, and…
Nederlandse Orde van Advocaten unveils website to allow consumers to easily access disciplinary rulings
The Nederlandse Orde van Advocaten (NOvA) has created a website designed to allow consumers to easily access disciplinary rulings. The new feature has been launched as part of the ‘Find a lawyer’ search engine, which allows a litigant to better identify legal counsel. The website had previously shown indicative information about lawyers possibly facing a…
Legal Services Board of England and Wales releases ten year report
A new report by the Legal Services Board (LSB) was published on the 25th November, the report is designed to give a review of the legal services sector, ten years since the initiation of independent regulation. The report is entitled “The State of Legal Services 2020” and is made up of a narrative section and…
The Anatomy of Consumer Legal Funding
Abstract Litigant Third-Party Funding (LTPF), where financial companies advance money on a non-recourse basis to individual plaintiffs, is a growing and increasingly controversial industry in the U.S. This funding made headlines during the NFL concussion litigation with more than 1,000 players reported to have received such advances and with class counsel raising concerns of “predatory…
Legal Services Consumer Panel shows that consumers are shopping blind
The Legal Services Consumer Panel has published a report on consumer decision making. The research shows that consumers indicators such as length of practice and website design when making their decisions. The Panel has called for independent information to be provided to consumers, with information including transparent costs and previous client reviews and testimonials. Sarah Chambers,…
Washington State Bar Association to appeal ending of LLLTs
The Washington State Bar Association is set to seek review of the state Supreme Court’s decision to end the limited licence legal technician (LLLT) program in the state. At the LLLT board meeting on June the 8th the board decided to request the Supreme court review the decision or at least provide longer for those…
Legal Services Consumer Panel concerned about information quality
A consumer impact report launched by the Legal Services Consumer Panel in March of this year has highlighted ongoing concerns about indicators of service quality provided by lawyers. The report highlights that 4 years after the publication of a CMA report that examined the difficulty for consumers in gauging the quality of legal services before…
Notes on the Westminster Legal Policy Forum keynote seminar – 25th February 2020
This ICLR special report has been compiled to give members a flavour of what was discussed during the annual Westminster Legal Policy Forum, held on the 25th February 2020. The theme of the day was ‘regulation, consumer protection and responding to innovation’, with speakers drawn from across regulators, representative bodies, academia and the legal services…
LSB announces new consumer panel appointment in push for increased public focus
The Legal Services Board (LSB) has announced the appointment of former barrister and current Chief Executive of Citizens Advice Epsom and Ewell, Lisa Davis to the newly formed Legal Services Consumer Panel. The role of the panel is to try to better gauge public engagement with the legal services sector. The appointment comes on the back…