Most solicitors practising family law in England and Wales appear to be providing services in line with expected standards, according to recently published research. The study, carried out by Ecorys UK, found fairly strong agreement among consumers that their solicitor met the core competencies, particularly those relating to their professional manner. Just over one-half (58…
Research on client care letters
Research by Optimisa commissioned by the legal regulators in England and Wales finds that client care letters – letters sent to clients to explain the lawyer-client relationship when the lawyer is first instructed – are not sufficiently effective. The research identifies principles to help legal services providers better communicate with their clients. These principles are…
England & Wales discipline process
These materials were presented at the 2016 International Conference of Legal Regulators. Session title: Attorney Discipline System Intake and Investigation Procedures From Around the Globe: Comparative Analysis and Best Practices England & Wales overview England & Wales handbook England & Wales flowchart England & Wales procedures England & Wales risk assessment
England and Wales supervision and restoration
These materials were presented at the 2016 International Conference of Legal Regulators. Session title: I always feel like somebody’s watching me: reinstatement and supervision of lawyers on probation England and Wales supervision and restoration paper
Attitudes to dishonesty by health and care professionals
This research looks at public and professional attitudes towards dishonest behaviour by health and care professionals. The researchers used qualitative methods to explore responses to a number of scenarios based on real-life cases of professional dishonesty. The research was commissioned by the Professional Standards Authority (PSA), which oversees the work of nine statutory healthcare regulators…
Trust and the market: Rethinking regulation
London, United Kingdom | 15 July 2016 In a fast-changing marketplace, how do regulators build public confidence and balance public protection with the need to support an open competitive market that provides high-quality, affordable services? Trust and the market: Rethinking regulation addresses this question. Chaired by broadcast journalist Krishnan Guru-Murthy, experts from several sectors share…
Legal services market study
In January 2016 the UK’s Competition and Markets Authority (CMA) began a market study on the supply of Legal Services in England and Wales, to see whether the market is working sufficiently well in the interests of consumers. The CMA is the UK’s primary competition and consumer authority. In its statement of scope, the CMA observed:…
SRA Innovate
The Solicitors Regulation Authority (SRA) in England and Wales has a policy of encouraging providers to communicate their service innovations so the regulator and providers can make sure regulation is not a barrier to innovation. The programme is called ‘SRA Innovate’. The SRA website says, ‘If you have been thinking of a new way to…
SRA approach to regulatory objectives
The approach of the Solicitors Regulation Authority to its regulatory objectives is explained on the corporate strategy page of the SRA website.
SRA initiatives overview
The SRA publishes its initiatives on the SRA website.