ICLR 10th Annual Conference Round Up


In the first of two education focused plenary sessions, Nuala Haughey moderated: Legal education in a post-Covid world: Shaking the assumptions, but now what? Featuring a panel of Scott Bales, Dr. Eimear Brown, Rob Marrs and Mary Mutugi. The lively roundtable discussed the impacts the pandemic has had on the legal profession and considered what innovations have been put in place to ensure legal education, examinations and apprenticeships. This is particularly key when considering the current talent bottle neck many jurisdictions are facing, exacerbated by the pandemic.

The second plenary session, saw a panel of Susan Kaak, Michelle Mafurt and Margie McCrone, moderated by Cori Ghitter discuss: Can we still do this? Exploring life long competency in legal practice. Following on from a 2020 plenary session, this talk tackled the tricky issue of lawyer competency and ensuring standards amongst practicing members of the community. Listen to the session to discover different jurisdictional approaches to the issue of ongoing competency.

The education plenaries lead to two enlightening breakout sessions, who owns the pathway? Broadening access to the legal profession & who is training the community based lawyer of the future?


Moderator Patricia Schwartz chaired a panel of Nuala O’Loan, Lisa Webley and Brian Doherty, who sort to unpick regulatory theory and explore different regulatory models across jurisdictions in the fundamentals plenary: Why do we do what we do: regulatory theory and practice. This session explored the importance of legal regulation on society and what positive and successful regulation looks like.

The two breakout sessions, Interview with the regulators: who do we regulate and why & How do we investigate and enforce?, supplemented the fundamentals theme.


AI is becoming increasingly important in all areas of life, in this plenary session, Rise of the machines, moderator Ashod Mooradian and panel Zi Qian Chang, Rotimi Ogunyemi and Julian Webb, discussed its implications for the regulatory community, including issues around transparency and bias, as well as outlining the ethical implications for the sector.

This plenary session lead to two additional breakout sessions, AI in the access to justice toolkit & Regulating AI in the legal marketplace: where to draw the line? Which further explored AI in the legal market.


In, The role of regulators in promoting fairer legal services: responding to issues of vulnerability and legal capability, a plenary session focused on consumer rights, a panel of Nigel John Balmer, Nigel Coppack, Margaret Hagan and Michael Katagaya, moderated by Steve Brooker, explored consumer vulnerabilities and how to address these to reduce unfairness and improve legal capabilities.

This plenary session followed on with a breakout session titled: The role of the regulator in market transparency and comparison services


Equality, Diversity & Inclusion: are regulators part of the problem? This breakout session focused on how regulators themselves may be part of the problem and how they can change to promote a fairer and more inclusive legal sector.


Moderated by Alison Hook and a panel of Cord Brugmann, Paula Hannaford-Agor, Paul Philip and Jordan Furlong, Does fortune favour the bold? Deconstructing legal innovation approaches and finding a path forward closed out this year’s conference. The discussion took some of the innovations and concepts discussed throughout the conference and in taking a ‘big picture’ approach, examined what’s working and what’s not working in legal innovation.


Don’t forget to go back and catch up on any sessions missed or re-watch your favourites. All conference content will remain on the platform for at least six months so you have plenty of time.

Once again thank you to everyone who attended and see you all next year in Chicago!

ICLR Annual Conference: Day 1: 28 September

Day 1: 28 September

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The conference will begin with a welcome session and keynote address, which have both been scheduled to encourage maximum global attendance, however as with all the sessions if the timing is too early/late, we will provide recordings that can be accessed at any time.

The keynote address will be given by Justice Rita B. Garman, Justice of the Supreme Court of Illinois, Supreme Court of Illinois (CDT 08:00-08:30 / BST 14:00-14:30 / KST 23:00-23:30)

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Why We Do What We Do: Regulatory Theory and Practice – (CDT 08:30-09:45 / BST 14:30-15:45 / KST 23:30-00:45)

Session description:

This session will explore regulatory theory, different regulatory models that are used in different jurisdictions exploring both civil and common law regulation models, self-regulation and external regulation, the impact of legal regulation on society and on the regulated and what successful legal regulation can achieve.

Brian Doherty, Chief Executive Officer, Legal Service Regulatory Authority
Patricia Schwartz, Disciplinary Counsel, Office of Disciplinary Counsel, Supreme Court of Delaware
Nuala O’Loan, Baroness, House of Lords

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Equality, Diversity and inclusion – Are Regulators Part of the Problem or Part of the Solution? – (CDT 10:00-11:00 / BST 16:00-17:00 / KST 01:00-02:00 [29th])

Session description:

We are all aware that racism, unconscious bias and discrimination exist in our societies, and the consequences can be seen in our legal and justice systems. This raises important questions for us as regulators. Are we seeing the diversity challenges in wider society and the legal sector coming through in our processes? Why are some groups over-represented in our enforcement work? What’s our role in leading change in our sector and how can be sure our work is truly free from bias and discrimination?

Jane Malcolm, Executive Director, External and Corporate Affairs, Solicitors Regulation Authority
Elaine Cumming, Professional Responsibility Counsel, Nova Scotia Barristers’ Society
Logan Cornett, Director of Research, Institute for the Advancement of the American Legal System

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Networking Session: International Cocktails with Legal Regulators – (CDT 15:00-16:00 / BST 21:00-22:00 / KST 06:00-07:00 [29th])

Session description:

Building on last year’s mixology event, this virtual networking session will highlight seasonal cocktails from around the world. Attendees will learn how to craft custom bright cocktails for Fall, Winter, Spring and Summer from different international regions and can expect to learn more about the history of each region’s featured spirit. A drink-specific ingredient list will be provided so that attendees who wish to do so can be prepared with the correct and preferred ingredients and can follow along step-by-step in this interactive mixology experience!

Tim Bertschy, Commission Vice – Chairperson, ARDC

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Who Owns the Pathway? Broadening Access to the Legal Profession – (CDT 21:00-22:00 / BST 03:00-04:00 [29th] / KST 12:00-13:00 [29th])

Session description: 

This session will explore the range of measures being taken across various jurisdictions to ensure that the legal profession is diverse and reflective of the communities which it serves. The session will be delivered in two parts: the first will be a pre-recorded introduction with input from lawyers who have direct experience of overcoming barriers to the profession. Each will give a short introduction and outline their own experience of the barriers they faced and their experience of the “”pathway””. This will be followed by presentations from three jurisdictions who are making efforts to remove barriers and increase diversity in the profession. The focus on the session will be on exploring practical initiatives and their impact on lawyer diversity.

  • Exploring Barriers to the Profession
  • Initiatives to increase representation and diversity
  • “Levelling up”

Meera E. Deo, Director, Law School Survey of Student Engagement
Rob Marrs, Head of Education and Diversity, Law Society of Scotland
Zack DeMeola, Director of Legal Education and the Legal Profession, IAALS

ICLR Conference 2021 – Online, 28 September – 1 October

For more information about this year’s conference, consult the ICLR 2021 website and register your interest today!

ICLR 2021 – Registration is Open

The 10th Annual International Conference of Legal Regulators will take place virtually on September 28-October 1, 2021.  This four day-long virtual experience will consist of online sessions and networking events specifically created to advance the vital work of legal regulators around the world.

ICLR 2021 delegates can anticipate a dynamic program consisting of plenary sessions and breakout sessions available to view both live and in a recorded format. The sessions slated include, among other topics:

  • Why we do what we do: regulatory theory and practice
  • Legal education in a post covid world: shaking the assumptions but now what?
  • The role of regulators in promoting fairer legal services: responding to issues of vulnerability and legal capability
  • Artificial intelligence: Rise of the Machines
  • Does Fortune Favor the Bold? Deconstructing Legal Innovation Approaches and Finding a Path Forward

More information about this year’s anticipated themes and sessions can be found on the ICLR 2021 website.

In addition to providing thought provoking and academically challenging content, we have developed exciting and interactive networking sessions to facilitate connecting both new and long-time ICLR members.  You won’t want to miss any of this year’s conference. We look forward to seeing you online in September!

ICLR Annual Conference: Day 4: 29 October

Day 4: 29 October

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The final technology breakout for EMEA/APAC, will be called: A Growing Toolbelt: Investigators and technology. (CDT 06:00-07:00 / GMT 11:00-12:00 / KST 20:00-21:00)

Session description:

Given the growing reliance on technology in the legal industry, command of technology has become a requirement of ethical practice, often through explicit incorporation into ethics rules. This session will survey some of the tools at an investigator’s disposal for collecting and examining evidence. Discussion will include: 1) How these tools can be effectively employed; 2) Practical challenges in use (such as lack of experience and budgetary concerns); and 3) Tactical and legal considerations when presenting evidence before the adjudicatory bodies. Participants are encouraged to discuss tools and methods of which other jurisdictions may not be aware.

Co-ModeratorAzadeh Matinpour, Investigative Attorney, Office of Disciplinary Counsel (United States)
Co-ModeratorJoseph Perry, Assistant Disciplinary Counsel, D.C. Office of Disciplinary Counsel (United States)
Prof. Sara Rayment LLB, LLM, BBus, Founder, Inkling Legal Design (United Kingdom)
Iain Miller, Partner, Kingsley Napley, LLP (United Kingdom)

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The conference will then move onto its final theme on putting the public in public interest, the first plenary of the topic will be on: Checks on entry, then what? Assuring ongoing competence throughout legal professionals’ careers. (CDT 08:00-09:00 / GMT 13:00-14:00 / KST 22:00-23:00)

Session description:

Consumers should be able to trust that legal professionals have the necessary skills and knowledge to provide good quality legal services and that these are kept up to date and relevant over time. But do legal regulators currently have the right frameworks in place to ensure those professionals remain competent throughout their careers? This session will explore whether self-assessed, light-touch CPD models need to make way for a more robust approach, such as those used in other sectors like healthcare, aviation or teaching. The panel will discuss:

Understanding consumer expectations of lawyers’ competence and how they can identify good quality services
The ‘lifecycle of competence’
Different approaches used to assure ongoing competence in the legal services sector – CPD, peer reviews, quality audits and more
Comparisons with approaches used in other sectors – how effective are methods such as revalidation or observation and what are the benefits and costs?
What evidence there is to justify a new approach – quality concerns and risks to vulnerable consumers

ModeratorSteve Brooker, Head, Policy Development and Research, Legal Services Board, (United Kingdom)
Margie McCrone, Legal Services Board (United Kingdom)
Kerri-anne Millard, Director, Policy and Outreach, Victorian Legal Services Board (Australia)
Niels Hupkes, Netherlands Bar (Netherlands)
Cori Ghitter, Deputy Executive Director, Professionalism and Policy, Law Society of Alberta (Canada)
Kellie Hamilton, General Manager, Member Knowledge and Learning, Law Institute of Victoria (Canada)

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This will lead into the final Americas/EMEA breakout: Adopting a Restorative Approach to Complaints – the North American Perspective.(CDT 11:00-12:00 / GMT 16:00-17:00 / KST 01:00-02:00)

Session description:

With recidivism rates high, and increased litigiousness on the part of lawyers and the public, is our current system of ‘discipline’ demonstrably providing reliable public protection? Might there be better ways to fulfill our mandate while reducing rather than increasing harm?

This breakout session will explore the concepts, principles, opportunities and challenges of adopting a restorative approach to managing complaints from intake to adjudication, as a building block for proactive regulation, based on the panelists’ experiences with this approach. Participants will be provided a comprehensive and informative paper as well as simple tips to introduce this approach in your own jurisdiction.

Victoria Rees, QC – Professional Regulation Counsel, Pink Larkin (Canada)
Jerry Larkin – Administrator, Attorney Registration and Disciplinary Commission (United States)
Jessica Yates, Attorney Regulation Counsel, Colorado Supreme Court (United States)

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This will then be followed by a second putting the public in public interest plenary session: What do Consumers Want? (CDT 15:00-16:00 / GMT 20:00-21:00 / KST 05:00-06:00)

Session description:

One of the main justifications for regulation is consumer protection, but how can we as legal regulators know if our decisions reflect what consumers want, or best meet their interests? Effective consideration of consumer interests by regulators demands that they engage directly with the public, expert consumer representatives and use creative techniques to investigate consumer needs. These activities should improve the quality of decision-making, help balance competing interests and increase the legitimacy of the regulatory system. This session will explore a range of mechanisms and techniques that can be used to put consumers at the heart of regulation. This panel will discuss: 1) Hearing the consumer voice – consumer panels and more 2) Using consumer principles to develop policy responses through a consumer lens 3) Working effectively with consumer organisations and undertaking community outreach.

Anna Bradley, Chair, Solicitors Regulation Authority, England and Wales (United States)
Catherine Wolthuizen, Victoria Legal Services Commissioner and Board (Australia)
Arthur Lachman, Co-Chair, Future of Lawyering Committee (United States)

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The day will then close off with the final APAC/Americas breakout: In Search of Solutions, not Sanctions: A Look at How Australia Applies Restorative Justice Principles to Legal Regulation. (CDT 21:00-22:00 / GMT 11:00-12:00 / KST 20:00-21:00).

Session description:

Consumers should expect that legal regulation will take a flexible and proactive approach in identifying and dealing with the core issue behind complaints of inadequate or poor service. Regulators should have access to methodologies which engage problem-solving, mediation and the informal resolution of complaints and that have the capacity to re-build the relationship between consumer and practitioner. These same principles can also be found in Restorative Justice techniques, which are commonly used in some jurisdictions in relation to criminal matters.

The objective of legal regulator complaint handling is to try and resolve the dispute in such a way as to assist the parties to understand each other’s perspective and for both to learn something useful as a result of engaging in mediation. Can the principles of restorative justice be applied to legal regulation? Are elements of this approach “hiding in plain sight” in existing regulatory frameworks, or is specific enabling legislation required? What are the risks of such an approach and what are the benefits? The panel will:

Discuss restorative approaches, including exploring the principles of restorative justice
Examine the experience of one legal regulator over 10 years of exploring more restorative ways of responding to consumer complaints
Consider how these principles can be applied to legal regulation and consumer complaint handling, including the skills and processes that are needed to support this approach.

ModeratorFiona McLeay – Victorian Legal Services Commissioner (Australia)
Tina Stagliano, Director Enquiries and Complaints, Victorian Legal Services Board + Commissioner (Australia)
Stan Winford, Associate Director of Research, Innovation and Reform, Centre for Innovative Justice, RMIT University (Australia)

ICLR Annual Conference: Day 5: 30 October

Day 5: 30 October

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Day 5 will include our final consumer-focused breakout for EMEA and the APAC entitled: In Search of Solutions, not Sanctions: The Different European and African Approaches to Applying Restorative Justice Principles to Legal Regulation.  (CDT 06:00-07:00 / GMT 11:00-12:00 / KST 20:00-21:00)

Session description:

Consumers should be able to expect that legal regulation will take a flexible and proactive approach in identifying and dealing with the core issue behind complaints of inadequate or poor service. Regulators should have access to methodologies which engage problem solving, mediation and the informal resolution of complaints and that have the capacity to re-build the relationship between consumer and practitioner. These same principles can also be found in Restorative Justice techniques which are commonly used in some jurisdictions in relation to criminal matters.

The panel will discuss:

The principles of restorative justice and their application to resolving complaints against legal practitioners.
The tools available to regulators to employ restorative justice principles.
Comparative approaches in other professions.
Measuring the success of a restorative justice approach in terms of consumer confidence in the legal profession and regulation.

Dr. Brian Doherty, Chief Executive Officer, Legal Services Regulatory Authority (Ireland)
Dr. Ian Marder, Lecturer in Criminology, Maynooth University (Ireland)
Ger Deering, Financial and Pension Services Ombudsman, FSPO (Ireland)

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The day will then be closed off with the final plenary session, aimed to be timed for maximum global attendance, which will be entitled: Navigating the New Normal. (CDT 08:00-09:00 / GMT 13:00-14:00 / KST 22:00-23:00)

Session description:

Using what we learned from the opening plenary and the breakout sessions, attendees and panelists will distill what the Pandemic has taught them about crisis management, disaster planning and business continuity, and how regulators can plot a better course for the future in our new normal. In this context, how can greater clarity be provided to regulators and those who are regulated, and what cross collaborations are most important in times of crisis, prolonged like this one, or of shorter duration (e.g. with governments and other entities).

Frederica Wilson, Executive Director, Policy and Public Affairs and Deputy CEO, Federation of Law Societies of Canada

ICLR Annual Conference: Day 3: 28 October

Day 3: 28 October

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Day 3 will kick off with the final diversity and wellbeing breakout, aimed at EMEA and APAC, entitled: Diversity in the Profession – The Role of the Regulator. (CDT 06:00-07:00 / GMT 11:00-12:00 / KST 20:00-21:00)

Description coming soon.

Jane Malcolm, Executive Director External and Corporate Affairs, Solicitors Regulation Authority (United Kingdom)
Tilly Pillay, CEO of Nova Scotia Barristers’ Society, QC (Canada)

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This will be followed up by the technology theme plenary, which will focus on Cybersecurity – Cybersecurity – Understanding What is at Stake, (CDT 08:00-09:00 / GMT 13:00-14:00 / KST 22:00-23:00)

Session description:

The legal sector is particularly vulnerable to cyberattacks due to the volume of data, sensitive information, financial responsibility and authority it holds. Not only do law firms and their clients have to consider the financial impact of a cyberattack, but reputational damage for their practice can be irreversible. This keynote presentation led by Roy Zur, CEO and Founder of Cybint Solutions, will cover cybersecurity challenges in the legal world and associated risks, weakness of the web and email and illustrations of organizations that succumb to human error. The time is now to take cybersecurity seriously, there is just too much at stake.

Roy Zur, CEO, Cybint (Israel)


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This will be followed by the Americas/EMEA breakout entitled: Knowing me, Knowing You: The Data Challenge for the Legal Sector and How Regulators Can Help. (CDT 11:00-12:00 / GMT 16:00-17:00 / KST 01:00-02:00)

Session description:

This session will focus on three key attributes of data:

Data Availability

Access to data, or individual bits of information, whether about lawyers, clients or cases, is essential for an effective regulator. It also holds the key to the future evolution of legal services, since Artificial Intelligence feeds off data. It is therefore not surprising that AI has so far mainly been developed for areas like high value litigation, or to help large law firms manage their time and costs more effectively – this is where relevant legal data can most readily be obtained. Can regulators help to generate the data that would engage AI on other aspects of the legal sector to greater societal benefit?

Data Comparability

As we live in a globalised world regulators and others increasingly want to look at what is going on elsewhere and understand how standards and qualifications map across borders. Some other sectors have begun to adopt global data standards to help with portability and to facilitate the development of technology solutions to intractable problems. Is there more that legal regulators could do e.g. by creating common understood definitions of key terms or an understanding of how they map across jurisdictions? (e.g. what does being an “of counsel” mean? Do we have a shared understanding of what a law firm is? (if not, does it matter?), do we define or recognise different types of clients? (E.g. a ‘vulnerable’ client – do we mean the same thing?)

Data privacy

There are growing concerns around the world about data privacy in the digital economy. This raises many issues for regulators, especially in a globalised environment where lawyers and law firms cross borders relatively easily. What can we share and how? Does technology offer any potential solutions (e.g. via blockchain).

This session will address the following questions:

What role can regulators play in defining, gathering and disseminating data about the legal sector?
Is there a cross-border consideration? – how can lawyer regulators develop a shared approach that would increase the pool of data available to technologists about legal services?
Is data privacy an obstacle and are the ways to overcome this and improve data sharing and transparency without compromising on key principles?
The objectives of this session are to i) Continue to demystify AI ii) Explore interest in an ICLR project to define/map some commonly used terminology/standards that would assist in the development of AI iii) monitor emerging data privacy issues in regulation

Moderator – Alison Hook, Hook Tangaza (United Kingdom)
Stephen Ward, Director of Strategy & External Relations, Council of Licensed Conveyancers, (United Kingdom)

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The day will wrap up with the APAC/Americas technology breakout on: Technology and the Future of Legal Services Regulation. (CDT 21:00-22:00 / GMT 02:00-03:00 / KST 11:00-12:00)

Session description:

This session will delve into the regulatory issues that arise as more legal services are delivered through increasingly innovative use of technology.

The development of technology-based solutions, including self-help options, could lower the costs of legal services and hence enhance access to justice. At the same, the development of such solutions may involve or even require non-lawyer participation. In some jurisdictions, non-lawyer developers of technology may not have sufficient financial incentive to develop specialized legal technology/software for the legal sector.

Is it time to reform the rules that constrain such involvement so lawyers can adequately compensate tech developers, whether external or in-house? Should regulation shift to invigorate technology development in the provision of legal services, and if so, how?

Moderator Gloria Lim, Director, Legal Industry Division / Director of Legal Services, Legal Services Regulatory Authority, Ministry of Law (Singapore)
Jennie Pakula, Manager, Innovation & Consumer Engagement, Victorian Legal Services Board + Commissioner (Australia)
Alice Namuli Blazevic, Partner at Katende, Ssempebwa & Company Advocates & Co-Founder of The Legal Innovation Hub (Uganda)
Juda Strawczynski, Director, Lawyers’ Professional Indemnity Company – LAWPRO® (Canada)
Don Bivens, Snell & Wilmer, L.L.P. (United States)

ICLR Annual Conference: Day 2: 27 October

Day 2: 27 October

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The final pandemic track breakout entitled: Education, Testing & Admissions: What Covid 19 has Taught Us, has been organised as a morning session for those in EMEA, and an evening session for those in APAC. (CDT 06:00-07:00 / GMT 11:00-12:00 / KST 20:00-21:00)

Session description:

The COVID 19 pandemic has created significant challenges for regulators around the world. Law schools have cancelled classes or moved to remote instruction. In many jurisdictions, the shutdown caused by the pandemic also led to the cancellation of bar admission programs and bar exams. This breakout session will look at how regulators have responded to those challenges and how they can adapt moving forward in a way that meets the needs of the profession and those seeking entry into the profession during Covid.

Moderator –  Judith Gundersen, President and CEO, National Conference of Bar Examiners (United States)
Dr. Marium Jabyn, Secretary General, Bar Council of the Maldives (Maldives)
Marilyn Wellington, ESQ, Executive Director, Board of Bar Examiners (United States)
Deborah Wolfe, P.Eng., Executive Director, National Committee on Accreditation and Law School Programs (Canada)

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The breakout will be followed slightly later in the day by our second plenary, focused on diversity and wellbeing. This will be entitled: Bullying & Sexual Harassment in Law: How Should Regulators Respond? (CDT 08:00-09:00 / GMT 13:00-14:00 / KST 22:00-23:00)

Session description:

The #MeToo movement has swept all sectors, including law. In 2019, the International Bar Association (IBA) published a major report, highlighting pervasive bullying and sexual harassment within the legal profession. These and other developments have prompted regulators across the world to reassess their role in preventing and responding to incidents. Some have commenced disciplinary proceedings against offending lawyers, others have created informal reporting models to encourage targets to speak up. This session will bring together various stakeholders to discuss why and how regulators of the legal profession can seek to address bullying and sexual harassment in law. It will also see the launch of a follow-up report of the IBA, based on a survey of regulators globally, focused on emerging regulatory trends and possible future initiatives …

Key Takeaways:

An understanding of how different regulators globally conceptualise their role in promoting positive behaviour within the profession and addressing bullying and sexual harassment;
An update on recent regulatory initiatives in this space – disciplinary proceedings, research projects, innovative use of existing powers, revisions to rules and regulations etc;
A summary of the IBA’s research, which has surveyed regulators on this topic and produced a ‘food for thought’ guide; and
An opportunity to discuss this emerging, topical issue with peers and experts.

Kieran Pender – Senior Legal Advisor, International Bar Association (United Kingdom)
Gail L. Gatchalian QC – Partner, Pink Larkin (Canada)
Fiona McLeay – Victorian Legal Services Commissioner (Canada)
Juliet Oliver – General Counsel, Solicitors Regulation Authority (United Kingdom)
Gregory Vijayendran SC – President, Law Society of Singapore and Partner, Rajah & Tann (Singapore)

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This will be followed by the Americas/EMEA breakout, entitled: Attorney Well-Being – Are you sure this is any of my business? (CDT 11:00-12:00 / GMT 16:00-17:00 / KST 01:00-02:00)

Session description:

This session will discuss the physical and mental health challenges faced by the legal profession, why such issues are important for regulators to be aware of and to address, and how regulators can effectively deal with attorney well-being challenges.

Bree Buchanan, JD, MSF; Senior Advisor, Krill Strategies (United States)
Terry L. Harrell, JD, LCSW, LCAC, MAC, Executive Director, Indiana Judges and Lawyers Assistance Program (United States)
Elizabeth Rimmer, CEO Lawcare (United Kingdom)

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The day will close off with the APAC/Americas breakout on: Addressing Racial Inequity and Wellness Issues Caused by Racial Trauma: The Regulators Role.(CDT 21:00-22:00 / GMT 02:00-03:00 / KST 11:00-12:00)

Session description:

Racial unrest is not new to the United States. However, in recent months nationwide protests have erupted in response to the killings of multiple unarmed Black Americans by law enforcement and others, including George Floyd, Breonna Taylor, Ahmaud Arbery, and Jacob Blake. These protests have garnered immense attention in the national spotlight and have sparked deeper conversations around permeating racial injustice. Since discrimination, marginalization, and injustice can affect an individual’s physical and mental health, recent events have also sparked deeper conversations about racial trauma and wellness. Due to the issues of racism and discrimination being familiar and long ignored in almost every society, the movement has also gained widespread international support. What does this mean for lawyers? Lawyers are agents of social justice who are supposed to represent fairness and equality in all that we do. Therefore, the recent racial unrest has given the legal community an opportunity to reflect on the impact of its diversity programs and its responsibility to ensuring racial equality. As attorney regulators, the responsibility for combating social inequity and racism, and addressing resulting wellness issues, cannot be understated.

This session will explore:

The current social justice movements in the United States and abroad
Trauma (negative physical and mental health impact) caused by experiences of exclusion, marginalization, discrimination, systemic oppression, harassment, and violence
Opportunities for attorney regulators to think differently about their role in the legal system and in combating racial injustice
How social justice approaches can inform our wellness efforts

Lea Gutierrez, Director of Diversity & Inclusion, ARDC (United States)
Jerry Larkin – Administrator, Attorney Registration and Disciplinary Commission (United States)

ICLR Annual Conference: Day 1: 26 October

Day 1: 26 October

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The conference will begin with a welcome session and keynote address, which have both been scheduled to encourage maximum global attendance, however as with all the sessions if the timing is too early/late, we will provide recordings that can be accessed at any time.

The keynote address will be given by Justice Lloyd A. Karmeier, Justice for the Illinois Supreme Court, followed by a keynote speech by Chief Justice Anne M. Burke. (CDT 08:00-08:30 / GMT 13:00-13:30 / KST 22:00-22:30)

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Following the introduction and keynote, we will then move straight into the first global plenary session, which will be on: The Uncharted Waters of COVID-19: Plotting a New Regulatory Course. (CDT 08:30-09:30 / GMT 13:30-14:30 / KST 22:30-23:30)

Session description:

Setting the table for the breakout panels, this moderated conversation will offer a global overview of the impact of the COVID-19 Pandemic on regulators and the different stages of coping in which they find themselves. Panellists will highlight the issues they have encountered, responses, and lessons learned thus far. Attendees will be surveyed in advance of the session and also have the opportunity to start to identify challenges and opportunities arising from the pandemic response to carry over into the breakout sessions.

ModeratorEllyn S. Rosen, Regulation and Global Initiatives Counsel, American Bar Association Center for Professional Responsibility
Mary M. Mutugi, Director, Quality Assurance, Compliance and Licensing, Council of Legal Education
Paul Philip, Chief Executive, Solicitors Regulation Authority
Diana Miles, Chief Executive Officer, Law Society of Ontario
Gloria Lim, Director, Legal Industry Division / Director of Legal Services, Legal Services Regulatory Authority, Ministry of Law, Singapore

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Later on in the day we will hold the first breakout of the conference entitled: The Approaching Tidal Wave: Access to Legal Service and the Pandemic as Re-Regulation Accelerator. This session has been organised to be in the late morning for attendees in the Americas, and the afternoon for attendees in EMEA. (CDT 11:00-12:00 / GMT 16:00-17:00 / KST 01:00-02:00)

Session description:

Past conferences have touched on how the current regulatory construct is a barrier to 21st century practice sustainability and how regulators have implemented or had imposed upon them responsive regulatory change. The global access to legal services and access to justice crises, including racial justice issues, have accentuated the growing and deepening cracks in the current regulatory approach. The legal profession re-regulation movement, which addresses the structures in which legal services are delivered and by whom, is growing, particularly in North America. Covid 19 is serving as an accelerant, with re-regulation being seen as the way to a sustainable legal profession and a way to reduce the access gaps. This session will explore the ways in which this is happening and provide a collection of ideas for consideration, study, and implementation.

Moderator – Tahlia Gordon
Justice Constandinos “Dino” Himonas, Justice, Utah Supreme Court (United States)
Cara Marie O’Hagan, Law Society of Ontario (Canada)
Johan Dolven, Founder & CEO, HELP Forsikring (Norway)

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The second pandemic track breakout, entitled: Remote Regulation. Will be organised to fall during the evening for those in the Americas, or the morning of 27 October for attendees in APAC. (CDT 21:00-22:00 / GMT 02:00-03:00 / KST 11:00-12:00)

Session description:

For months, many regulators’ offices around the world have been closed physically (and some entirely for a time) due to the COVID 19 pandemic. Remote work has taken root and is likely to continue for an indeterminate time. Can regulators regulate effectively in a remote work environment? What challenges and opportunities are there, including maintaining productivity and efficiency? Can critical activities such as disciplinary investigations and hearings be conducted effectively online? This breakout will dig into these issues and produce examples of unique solutions to some of the remote regulation challenges.


ModeratorNatasha Dookie, Chief Legal Officer, Law Society of British Columbia (Canada)
Nancy Bains, Tribunal Counsel, Law Society of Alberta (Canada)
John McKenzie, Legal Services Commission New South Wales (United Kingdom)

ICLR 2019: Regulating in Uncomfortable Spaces

The following content has been provided by the panel presenting on this topic during the afternoon on Day 1 of ICLR 2019.


As recent events have shown, regulating the conduct of lawyers who serve as elected politicians or in public office, as well as those who provide legal services to others in public office, is a minefield. It is a challenge to properly balance the interests of the public, lawyers and the administration of justice when potential ethical violations occur.

This workshop will be of interest to those involved in the regulation of lawyer conduct, those who help develop Law Society policy and rules, and those who prosecute or defend lawyers who are the subject of investigations who serve in public office or provide advice to those in public office.

The workshop will highlight a number of cases in various jurisdictions where such lawyers have been the subject of complaints, and how these jurisdictions have balanced the various interests to determine an appropriate outcome.


Moderator: Victoria Rees, Director of Professional Responsibility, Nova Scotia Barristers’ Society

Panelist: Ellyn Rosen, Regulation and Global Initiatives Counsel, ABA Center for Professional Responsibility

Panelist: Rebecca Magorokosho-Musimwa, Regulatory Services Manager, Law Society of Zimbabwe

Panelist: Ian Miller, Partner, Kingsley Napley LLP, London, UK


What particularly do you hope to explore in this session?  Any specific questions you hope to answer?

This workshop will provide practical case-based guidance (including a take-away you help develop) on:

  1. What factors should regulators consider when assessing risk and determining when/ whether to take action in these circumstances?
  2. How can regulators effectively balance all relevant interests when engaged in these assessments/investigations?


What do you hope to achieve with this session?

This session will be conducted in workshop fashion, with significant engagement and input from the audience to create, during the session, a useful tool/checklist of factors to consider when dealing with similar complaints and the conduct of lawyers in public office or providing advice to those in public office.

See the full conference programme


The implications of AI on legal regulators and how they can use it

At last year’s ICLR Annual Conference in The Hague, ICLR member came together to present on the implications of AI on legal regulators and how they might harness this technology to their advantage. Panelists drew from input from ICLR members and how their own institutions were engaging with Artificial Intelligence, as shown in the infographic below:

The presentation cover various aspects, including:

  • What is Artificial Intelligence? … And what it isn’t: Steve Wilson, Standpoint Decision Support
  • What are the Potential Risks to be Managed: Bridget Gramme, Center for Public Interest Law at the University of San Diego School of Law
  • How Legal Regulators can use AI: Crispin Passmore, Solicitors Regulation Authority
  • Getting into Artificial Intelligence: Alison Hook, Hook Tangaza

You can access the full presentation here:  ICLR Artificial Intelligence Presentation

Interested in the impact of new technologies on regulation? Get involved at this year’s annual conference. Contact Jim McKay (jamesmckay@lawscot.org.uk) to become involved as a speaker or session moderator.